by Cheri Alguire

Customer service is one of the most important parts of maintaining strong customer relationships and ensuring repeated business for Real Estate Agents and Managers. Although some clients may be easy to relate to, and some may seem very difficult to handle, you and your customer service staff can learn how to most effectively approach and communicate with each potential and repeat client. Once you have learned and understood your DiSC behavioral profile, you can utilize the DiSC Customer Service Action Planner to better relate to your clients. The tools that the DiSC Customer Service Action Planner provides you will create an increased level of customer satisfaction and referral business. The DiSC Customer Service Action Planner can guide anyone who is involved in customer service towards identifying and understanding each customer’s primary DiSC Dimensions of Behavior and their preferred approach to communication and problem solving. DiSC gives you the information you need to understand yourself as a person, a small business owner, and as a team member. Now, after learning how you react, respond, and communicate in a working environment, you can use the DiSC Customer Service Action Planner to put your knowledge to use in your customer relations. You will use the information you gained with your DiSC behavioral profile to adjust yourself to your clients’ needs in order to ensure repeated business and referrals. This enables Real Estate Agents, Managers, and customer service representatives to adapt your own methods of communication and problem solving to effectively work with each client.  You and your customer service staff will learn how to communicate in an assortment of circumstances while adhering to the organization’s customer service processes and procedures. By learning how different clients need different communication strategies, you will make your customers happier, relationships better, and the company stronger. The DiSC Customer Service Action Planner enables you to gather information regarding the customers’ DiSC behavioral style and guides you towards using this information to increase customer satisfaction as well as appropriately address customer concerns, create successful customer service strategies and gain both increased customer loyalty and customer referrals. Real Estate, Business and Life Coach Cheri Alguire has partnered with hundreds of Real Estate Professionals and Small Business Owners to help them become more successful in business and in life. Coach Cheri specializes in Group Coaching for Small Business Owners, Working Mothers, Real Estate Agents and Managers. Learn more at www.DiSCforRealEstate.com and www.RealEstateBusinessPlanningGuide.com